This policy covers products bought directly from RAM Mounts South Africa (Maximum Technology (Pty) Ltd), the authorised RAM® Mounts distributor in South Africa. Contact us at info@maxtech.co.za or +27 10 592 1707.
How our orders work
We send you a quote. Once you have paid by EFT, we ship your order. If an item has to be ordered from RAM USA, we place that order once your deposit is received (see section 1).
1. Special orders
- Deposit: special orders require a 50% deposit before we place the order with RAM USA.
- Lead time: 6 to 8 weeks from the date we receive your deposit. Your quote states the lead time for your order.
- Cancelling before we order: if you cancel before we have placed the order with RAM USA, we refund your deposit in full.
- Cancelling after we order: once we have placed the order with RAM USA, the deposit is non-refundable.
- Returns: special-order items cannot be returned for a refund, except where the law requires it. Sections 2 and 3 still apply.
2. Wrong item, missing parts or damaged in transit
Please email info@maxtech.co.za within 48 hours of delivery with your invoice number and photographs of the item and the packaging.
We will arrange and pay for the collection, and send the correct or replacement item at our cost.
The 48-hour limit is only for confirming damage in transit. It does not affect your warranty rights.
3. Warranty
Subject to the Consumer Protection Act, RAM mounts and components are covered by the RAM® Limited Lifetime Warranty against manufacturing defects. We test every returned item to confirm the fault. We repair or replace the faulty component, and you pay the cost of shipping it to us.
The warranty does not cover:
- wear items such as suction cups, foam pads and rubber feet
- damage from installation, misuse, accidents or normal wear
- parts that have been heated, ground, altered or used other than as intended
Electronic components, including IntelliSkin®, carry a separate limited warranty that varies by product. The full terms are on our Warranty page.
Your devices. We do not accept liability for damage to any phone, tablet, GPS unit, computer or other device mounted on a RAM product. A device can be damaged in many ways that have nothing to do with the mount, including incorrect installation, over tightening, a holder or cradle that does not match the device, and accidents. This does not apply where the law makes us liable because the damage was caused by a defect in the RAM product itself.
4. How to return an item
- Email info@maxtech.co.za with your invoice number and the reason for the return. For a fault or damage, attach photographs of the complete mount and the faulty part.
- We reply with a return number and the address to send the item to.
- Send the item with the return number clearly marked. Items sent without a return number may be delayed.
5. Cancelling within 7 days
If you bought as a private individual, the Electronic Communications and Transactions Act allows you to cancel a stock item within 7 days of receiving it. The parts must be unused and not installed, and all components and hardware must be returned. You may open the heat-sealed polybag and put the parts together to check fit, but they must not be mounted.
You pay the cost of returning the item to us. If any components are missing, we deduct their current retail price from your refund.
Items that have been mounted, marked, scratched, cut or otherwise altered cannot be accepted. We will let you know and hold the item for 7 days for you to collect, or you can arrange and pay for a courier to return it to you.
6. Refunds
We refund by EFT, normally within 2 business days of receiving and checking the item.
Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.